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Microsoft restores Outlook and Teams after global failure of more than 24 hours

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Based on a feed excerpt; full article content has not been acquired. Source evidence retrieved 14/11/2026, 10:41:24 UTC.

Briefings

Microsoft resolved a global outage affecting Outlook, Teams, and M365 services starting May 5, 2026, which caused widespread access issues for businesses, governments, and schools across dozens of countries. The incident began at 16:17 on May 5 in Lisbon time on the Exchange Online platform, with complaints surging to 74 countries by 17:25. Microsoft attributed the issue to server problems impacting AI Copilot and denied malicious activity, though it acknowledged some customers experienced delays. The outage affected major entities including Euronext, Aviva, and Maersk, with estimated insurance indemnities between $300M and $500M. Microsoft reported no malicious activity and noted recovery was generalized without a final deadline, though the company had previously experienced similar issues in January and October 2025.

Key points

• The outage began at 16:17 on May 5, 2026, in Lisbon time on the Exchange Online platform, with complaints surging to 74 countries by 17:25.
• Microsoft attributed the issue to server problems impacting AI Copilot and denied malicious activity, though it acknowledged some customers experienced delays.

Context

This incident is the second outage affecting Microsoft services this year, following a similar issue in January and October 2025. The outage impacted major entities including Euronext, Aviva, and Maersk, with estimated insurance indemnities between $300M and $500M. Microsoft reported no malicious activity and noted recovery was generalized without a final deadline, though the company had previously experienced similar issues in January and October 2025.

Limitations

Coverage is limited to the period from May 5 to November 14, 2026, with data sourced from Microsoft's official statements and Reuters. Specific details regarding the exact duration of service restoration and the precise timeline of impact across different regions are not fully detailed in the provided evidence.

Generated by Bittrees-hosted qwen35-2b sha256:aaf42c8b7c3c on 14/11/2026, 10:43:07 UTC. Based on publisher-provided feed evidence; may not cover the full original article. Check the source for details.

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